PRIVACY POLICY

Effective Date: September 14, 2026 | Last Updated: September 14, 2026

Velovita Inc. (“Velovita,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit the Velovita website or online store on which this Privacy Policy is posted or linked, create or use a retail customer account, purchase products, use Velovita applications or digital services that link to this Privacy Policy, or otherwise interact with us (collectively, the “Services”).

This Privacy Policy applies to retail customer and website activity. It does not describe the separate data practices applicable to Velovita Members, distributors, or participants in any direct-selling or compensation program. Where applicable law requires consent for a particular processing activity, Velovita will obtain that consent separately.

1. INFORMATION WE COLLECT

Depending on how you interact with the Services, Velovita may collect the following categories of personal information:

• Information you provide directly, such as your name, email address, telephone number, billing and shipping addresses, account credentials, age or date-of-birth information where relevant, order details, customer-service communications, survey or review responses, and communication preferences.

• Transaction information, such as products purchased, order history, payment status, refunds, returns, chargebacks, shipping status, and related records. Payment-card details may be collected and processed by payment processors and other transaction providers.

• Device and usage information, such as IP address, browser and device type, operating system, referral information, pages viewed, approximate location derived from an IP address, identifiers associated with cookies or similar technologies, and information about interactions with the Services.

• If a feature requests precise device location, location information only to the extent you enable device or application permissions or otherwise provide it, and as described when the feature is offered.

• Information from other sources, such as Velovita affiliates, service providers, payment and fulfillment providers, fraud-prevention and security providers, advertising or analytics partners, and businesses or assets acquired by Velovita, where permitted by law.

2. COOKIES, ONLINE TRACKING, AND SIMILAR TECHNOLOGIES

Velovita and its service providers may use cookies, pixels, software development kits, local storage, and similar technologies to operate the Services, remember preferences, understand how the Services are used, improve functionality, measure performance, prevent fraud, and support advertising and marketing activities.

Where available, you may manage cookie and tracking preferences through the privacy or cookie-preference tool presented on the Site. You may also be able to control certain technologies through browser or device settings. Where applicable law requires consent before non-essential technologies are used, Velovita will obtain that consent and provide a method to withdraw or change it.

Some browsers and devices transmit “Do Not Track” (“DNT”) or other privacy preference signals. Because there is no uniform industry standard for DNT, Velovita does not treat a DNT signal, by itself, as a universal opt-out request. Where applicable law requires Velovita to recognize a particular browser-based opt-out preference signal, including Global Privacy Control (“GPC”), Velovita will process that signal as required by law.

3. HOW WE USE PERSONAL INFORMATION

Velovita may use personal information to:

• operate, provide, maintain, secure, and improve the Services;

• create and administer customer accounts; process purchases, shipments, returns, refunds, chargebacks, and related transactions;

• provide customer service and send transactional, administrative, legal, security, account, and order communications;

• send marketing communications as permitted by applicable law and manage marketing preferences;

• personalize the Services and perform analytics, research, and business planning;

• detect, investigate, and prevent fraud, abuse, security incidents, unauthorized resale, and other unlawful or prohibited activity;

• comply with legal, tax, accounting, reporting, regulatory, and product-safety obligations; establish, exercise, or defend legal claims; and

• use personal information for other purposes disclosed at the time of collection or with your consent.

4. MARKETING COMMUNICATIONS

Velovita may send marketing communications where permitted by applicable law. You may unsubscribe from marketing emails using the unsubscribe link in the message or by contacting support@velovitaoffers.com. Opting out of marketing communications will not prevent Velovita from sending transactional, administrative, legal, security, account, or order-related communications.

Where legally required, Velovita will obtain consent before sending promotional text messages or other electronic marketing communications. Consent to marketing is not a condition of purchasing Velovita products or services. Velovita does not treat account creation or a purchase, by itself, as consent to receive marketing where applicable law requires separate consent.

5. HOW WE DISCLOSE PERSONAL INFORMATION

Velovita may disclose personal information in the following circumstances:

• Affiliates. Within the Velovita family of companies as reasonably necessary to operate the business and provide the Services.
• Service Providers. To providers that perform services for Velovita, such as hosting, information technology, customer support, payment processing, fulfillment, shipping, communications, analytics, fraud prevention, security, and marketing.
• Payment and Transaction Providers. To payment processors, financial institutions, and other providers as necessary to process orders, refunds, chargebacks, and related requests.
• Advertising and Analytics Partners. Velovita does not sell personal information for money. Certain disclosures or uses involving advertising or analytics partners may, however, be treated as a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws even where no money is exchanged. Where such law applies, Velovita provides the required opt-out rights.
• Legal and Safety Purposes. When Velovita reasonably believes disclosure is necessary to comply with law or legal process; protect rights, property, safety, or security; investigate fraud or abuse; enforce agreements; or establish, exercise, or defend legal claims.
• Business Transactions. In connection with a merger, financing, reorganization, acquisition, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.
• With Your Direction or Consent. When you direct Velovita to disclose information or consent to a disclosure.

6. INTERNATIONAL DATA TRANSFERS

Velovita operates internationally. Personal information may be processed or stored in countries other than the country in which you reside, and those countries may have different data-protection laws. Where applicable law requires a recognized transfer mechanism or other safeguard for an international transfer, Velovita will use an appropriate mechanism or safeguard.

7. SECURITY

Velovita uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and Velovita cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify Velovita promptly if you believe your account or personal information has been compromised.

8. DATA RETENTION

Velovita retains personal information for as long as reasonably necessary to provide the Services, administer customer relationships, complete transactions, comply with legal, tax, accounting, product-safety, regulatory, and reporting obligations, prevent fraud, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information, the nature of the relationship, and applicable law. When information is no longer reasonably necessary, Velovita may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

9. U.S. STATE PRIVACY RIGHTS

Depending on where you reside and whether an applicable state privacy law applies to Velovita’s processing of your personal information, you may have rights such as access, correction, deletion, data portability, opt-out of sale or sharing, opt-out of targeted advertising, limitation of certain uses or disclosures of sensitive personal information, opt-out of qualifying profiling, or appeal of certain denied privacy requests. These rights are subject to statutory exceptions and verification requirements.

To submit a privacy request, contact support@velovitaoffers.com or use any privacy-request mechanism made available through the Services. Velovita may take reasonable steps to verify your identity or an authorized agent’s authority where permitted or required by law. Velovita will not unlawfully discriminate against you for exercising an applicable privacy right.

Where applicable law requires Velovita to honor browser-based opt-out preference signals, Velovita will do so. Nothing in this Privacy Policy is intended to waive or limit a privacy right that cannot lawfully be waived or limited.

10. CHILDREN

The Services are not directed to individuals under thirteen (13) years of age, and Velovita does not knowingly collect personal information directly from individuals under thirteen through the Services for retail account or purchase purposes. If Velovita learns that personal information has been collected from a child in a manner prohibited by applicable law, Velovita will take appropriate steps to delete or otherwise address that information.

11. PAYMENT INFORMATION

Payment-card information may be collected and processed by payment processors and other transaction providers that assist with purchases. Velovita may retain limited transaction and payment-related information necessary to administer purchases, refunds, disputes, and chargebacks. Payment providers maintain their own privacy and security practices, and their notices may apply to information they process.

12. THIRD-PARTY SERVICES AND LINKS

The Services may contain links to, or integrations with, third-party websites, applications, platforms, or services. Velovita does not control and is not responsible for the privacy practices of those third parties. Review the privacy notices that apply when you interact with a third-party service.

13. CHANGES TO THIS PRIVACY POLICY

Velovita may update this Privacy Policy as its practices, Services, or legal obligations change. When changes are made, Velovita will post the revised Privacy Policy through the Services and revise the “Last Updated” date. Where applicable law requires additional notice or consent for a material change, Velovita will provide that notice or obtain that consent as required.

14. EEA, UNITED KINGDOM, AND OTHER JURISDICTIONS WITH DATA-PROTECTION LAWS

Where the European Economic Area (“EEA”), United Kingdom, or another jurisdiction with comparable data-protection requirements applies, Velovita processes personal information under an appropriate legal basis. For example, Velovita may process order and account information as necessary to perform a contract; tax, regulatory, and reporting information to comply with legal obligations; fraud prevention, security, business administration, and legal-claims information based on legitimate interests; and non-essential cookies or marketing communications based on consent where consent is required, or another lawful basis where permitted by law.

Subject to applicable law, you may have rights to access, correct, erase, restrict, or object to processing; receive certain information in a portable format; withdraw consent where processing is based on consent; and lodge a complaint with an applicable data-protection authority. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

Where personal information is transferred from the EEA or United Kingdom to a country that does not provide an equivalent level of protection, Velovita will use a legally recognized transfer mechanism where required, such as an adequacy decision or appropriate contractual safeguards. Information about applicable safeguards may be requested by contacting Velovita.

For EU-facing Services where Velovita B.V. acts as a controller, you may contact Velovita B.V. using the information below. Mandatory rights under applicable EU or Member State law are not waived by this Privacy Policy.

15. CONTACT INFORMATION

Privacy, Customer Support, and General Questions
support@velovitaoffers.com

Velovita Inc. - Attn: Privacy
Velovita Inc.
3750 Hacienda Blvd., Suite F
Davie, Florida 33314
United States

Fulfillment and Return Center
Velovita Returns
3750 Hacienda Blvd., Suite F
Davie, Florida 33314
United States

European Union
Velovita B.V.
De Cuserstraat 93
1081 CN Amsterdam
The Netherlands