TERMS OF USE

Effective Date: September 14, 2026 | Last Updated: September 14, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE, CREATING AN ACCOUNT, OR PURCHASING PRODUCTS OR SERVICES FROM VELOVITA INC.

These Terms of Use (the “Terms”) are a binding agreement between Velovita Inc., a Florida corporation (“Velovita,” “Company,” “we,” “us,” or “our”), and the individual accessing or using the Site or purchasing products or services (“you” or “User”). These Terms govern the Velovita website or online store on which they are posted or linked (the “Site”), any customer account you create, and any products or other services offered to retail customers through the Site (collectively, the “Services”).

BY PLACING OR SUBMITTING AN ORDER THROUGH THE SITE AFTER BEING PRESENTED WITH NOTICE THAT THESE TERMS APPLY, INCLUDING BY CLICKING “PLACE ORDER,” “PAY NOW,” “BUY IT NOW,” OR A SIMILAR PURCHASE BUTTON, YOU AGREE TO BE BOUND BY THESE TERMS AND THE POLICIES EXPRESSLY INCORPORATED INTO THEM. IF YOU DO NOT AGREE, DO NOT SUBMIT AN ORDER. YOUR USE OF THE SITE IS ALSO SUBJECT TO THESE TERMS TO THE EXTENT PERMITTED BY APPLICABLE LAW.

These Terms apply to retail customers purchasing for personal or household use. They do not govern participation as a Velovita Member, distributor, independent contractor, or other participant in any direct-selling or compensation program. Any such relationship is governed by separate agreements and policies.

1. ELIGIBILITY AND CUSTOMER ACCOUNTS

You may use the Site and purchase products if you have the legal capacity to enter into a binding agreement. If you are under the age of majority in your jurisdiction, you may use the Site or make a purchase only with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information and to keep your account credentials confidential. You are responsible for activity conducted through your account unless applicable law provides otherwise. Notify Velovita promptly if you believe your account has been compromised.

Velovita may reasonably restrict, suspend, or terminate a customer account or purchasing privileges for fraud, abuse, unlawful conduct, unauthorized commercial resale, security concerns, material violations of these Terms, or legal or regulatory requirements. Nothing in this paragraph limits rights that cannot lawfully be waived.

2. ORDERS, PRICING, PAYMENT, AND TAXES

Product listings and prices are invitations to place an order and do not constitute acceptance of an order. Velovita may accept, decline, limit, or cancel an order before shipment for legitimate reasons, including product unavailability, suspected fraud, pricing or description errors, quantity limitations, regulatory restrictions, or inability to deliver to the requested destination. If Velovita cancels an order after payment has been collected, Velovita will issue the appropriate refund.

You authorize Velovita and its payment providers to charge the payment method you provide for the total amount shown at checkout, including applicable taxes, shipping, and other disclosed charges. You are responsible for taxes, duties, customs charges, or similar amounts imposed on your purchase unless applicable law requires otherwise.

Payment-card information may be collected and processed by third-party payment providers. Velovita may retain transaction information necessary to administer orders, refunds, disputes, and chargebacks.

3. SHIPPING AND DELIVERY

Subject to product availability, orders are generally processed for shipment within one (1) to three (3) business days. Processing times are estimates only and do not constitute a guarantee of delivery by any particular date. You are responsible for providing a complete and accurate shipping address, telephone number, and other information reasonably necessary to complete delivery. A signature may be required for delivery.

Velovita may make partial shipments or deliveries when reasonably necessary. If Velovita is unable to ship an order within the time represented at the time of purchase, or within any period otherwise required by applicable law, Velovita will provide any notice, cancellation right, refund, or other remedy required by applicable law.

Risk of Loss; Carrier Responsibility. To the fullest extent permitted by applicable law, risk of loss or damage to an order passes to the customer when Velovita delivers the shipment to the carrier. Once a shipment has been accepted by the carrier, Velovita is not responsible for delays, loss, theft, tampering, misdelivery, or damage occurring during transit. Any claim arising from the carrier's handling or delivery of a shipment should be made directly with the carrier. Velovita may, in its discretion, assist a customer with a carrier claim, but doing so does not make Velovita responsible for the carrier's acts or omissions. Nothing in this provision limits liability that cannot lawfully be excluded or limited.

If circumstances beyond Velovita's reasonable control make shipment or delivery impracticable, delayed, or impossible, Velovita may suspend, delay, cancel, redirect, or arrange for the return of the affected shipment, subject to applicable law. If you fail or refuse to accept delivery, provide an incorrect or incomplete delivery address, or otherwise cause a shipment to be returned, Velovita may deduct or charge reasonable shipping, return-shipping, storage, handling, or other costs actually incurred, to the extent permitted by applicable law.

For international orders, customers are responsible for any customs duties, import taxes, brokerage charges, or other governmental fees associated with delivery unless Velovita expressly states otherwise. Delivery times for international shipments may be affected by customs processing, local carriers, or other circumstances outside Velovita's control.

4. VELOVITA RETURN POLICY

Purchases through the Site are subject to Velovita’s Return Policy, which is incorporated into these Terms by reference. The Return Policy explains eligibility, exclusions, return procedures, refund processing, damaged or defective products, refused or undeliverable shipments, international orders, and other return-related conditions. If the Return Policy conflicts with these Terms on a return-specific issue, the Return Policy controls to the extent permitted by applicable law. Nothing in the Return Policy or these Terms limits any nonwaivable consumer right or remedy.

5. NONWAIVABLE CANCELLATION AND CONSUMER RIGHTS

Certain transactions may be subject to statutory cancellation, return, warranty, refund, or other consumer rights. Nothing in these Terms waives or restricts any right that cannot lawfully be waived or restricted. Any legally required notice or remedy will control over an inconsistent provision of these Terms.

6. CREDIT CARD DISPUTES AND CHARGEBACKS

Nothing in these Terms limits a customer’s lawful right to dispute a charge with a card issuer or payment provider. Velovita may investigate chargebacks and may suspend or restrict an account while a chargeback involving that account is pending or if there is evidence of fraud, abuse, or repeated misuse of the chargeback process. Velovita may recover amounts properly owed to it and reasonable fees to the extent permitted by law and the applicable payment-network rules.

7. PRODUCT AND HEALTH DISCLAIMER

Content on the Site, product descriptions, testimonials, reviews, and statements concerning Velovita products are provided for general informational purposes and are not medical advice. Velovita products are not intended to diagnose, treat, cure, or prevent any disease. Individual experiences and results may vary. You should consult an appropriate healthcare professional regarding medical conditions, medications, allergies, pregnancy or nursing, or questions about whether a product is appropriate for you.

8. PERSONAL USE; UNAUTHORIZED RESALE

Products sold through the Site are intended for personal or household use and not for unauthorized commercial resale. Unless Velovita has expressly authorized otherwise in writing, you may not purchase products for resale on Amazon, eBay, Walmart Marketplace, or another third-party marketplace, auction site, or commercial sales channel. Velovita may limit quantities or purchasing privileges where it reasonably believes products are being acquired for unauthorized resale.

9. OWNERSHIP AND PERMITTED USE OF THE SITE

The Site and its content, including text, graphics, photographs, videos, software, trademarks, logos, product names, designs, and other materials, are owned by or licensed to Velovita and are protected by applicable intellectual-property laws. Velovita grants you a limited, personal, revocable, nonexclusive, nontransferable right to access and use the Site for lawful personal purposes. You may not copy, reproduce, modify, distribute, sell, exploit, scrape, reverse engineer, or use the Site or its content for a commercial purpose except as permitted by law or with Velovita’s written authorization.

10. PROHIBITED CONDUCT

You may not use the Site to violate law; interfere with security or operation; introduce malicious code; attempt unauthorized access; impersonate another person; submit fraudulent information; misuse promotions; interfere with another user; or engage in conduct that could reasonably damage Velovita, the Site, another user, or a third party.

11. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to or integrations with third-party websites, applications, payment services, social-media services, or other providers. Those services are governed by their own terms and policies. Velovita does not control and is not responsible for third-party services except to the extent required by law.

12. DISCLAIMER OF WARRANTIES

EXCEPT FOR ANY EXPRESS PRODUCT GUARANTEE PROVIDED BY VELOVITA AND ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE DISCLAIMED, THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOVITA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VELOVITA DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOVITA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SITE OR SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELOVITA’S AGGREGATE LIABILITY FOR A CLAIM ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO VELOVITA FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED, INCLUDING LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY TO THE EXTENT APPLICABLE LAW PROHIBITS LIMITATION.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Velovita and its affiliates, officers, directors, employees, and agents from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful misuse of the Site, your unauthorized commercial resale of products, or your material violation of these Terms. This provision does not require a consumer to provide indemnification where such an obligation is prohibited by law.

15. SUSPENSION, TERMINATION, AND CHANGES

You may stop using the Site at any time. Velovita may restrict, suspend, or terminate access as reasonably necessary for a violation of these Terms, fraud, abuse, unauthorized resale, security concerns, unlawful conduct, or legal requirements. Provisions that by their nature should survive termination will remain effective.

Velovita may update these Terms to reflect changes to the Services, business operations, security practices, or legal requirements. The “Last Updated” date identifies the current version. Where applicable law requires advance notice or additional consent for a material change, Velovita will provide it.

16. GOVERNING LAW AND U.S. DISPUTE RESOLUTION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except where mandatory law requires otherwise, these Terms and disputes arising from or relating to them are governed by the laws of the State of Florida, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this section deprives a consumer of mandatory protections available under the law of the consumer’s place of residence.

Before commencing arbitration, the complaining party must provide written notice describing the dispute and requested relief and allow at least thirty (30) days for informal resolution. Notices to Velovita may be sent to support@velovitaoffers.com and should identify the matter as a legal dispute notice.

Except for claims eligible for small claims court, claims seeking emergency or provisional injunctive relief, and disputes that applicable law does not permit to be arbitrated, any dispute, claim, or controversy between a U.S. User and Velovita arising from or relating to the Site, Services, a purchase, or these Terms will be resolved through binding individual arbitration under the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”). Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, except as these Terms lawfully modify those rules.

“Arbitrator” means the neutral individual appointed under the applicable AAA rules to decide the dispute. Except to the extent applicable law requires a court to decide a particular issue, the Arbitrator will decide disputes concerning the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, including defenses to arbitration.

TO THE EXTENT PERMITTED BY LAW, YOU AND VELOVITA WAIVE THE RIGHT TO HAVE COVERED DISPUTES DECIDED BY A JURY AND WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. ARBITRATION WILL PROCEED ONLY ON AN INDIVIDUAL BASIS UNLESS THE PARTIES AGREE OTHERWISE IN WRITING OR APPLICABLE LAW REQUIRES OTHERWISE.

You may opt out of this arbitration provision by sending written notice to support@velovitaoffers.com within thirty (30) days after you first accept these Terms. The notice must state your name, the email address associated with your account or order, and that you are opting out of arbitration. If arbitration does not apply and applicable law permits selection of a forum, exclusive jurisdiction and venue will lie in the state or federal courts located in Broward County, Florida.

17. INTERNATIONAL CONSUMER RIGHTS

Nothing in these Terms waives or restricts rights that cannot lawfully be waived, including mandatory consumer, e-commerce, privacy, product-safety, cancellation, warranty, or dispute-resolution rights. If mandatory law in your jurisdiction conflicts with these Terms, the mandatory law controls to the extent of the conflict.

18. GENERAL

If any provision of these Terms is unlawful or unenforceable, it will be enforced to the maximum lawful extent or severed as necessary, and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without Velovita’s prior written consent. Velovita may assign these Terms in connection with a merger, reorganization, financing, acquisition, sale of assets, or similar transaction, subject to applicable law. These Terms, the Privacy Policy, the Return Policy, and any additional terms expressly presented at the time of a transaction constitute the agreement governing your retail use of the Site and Services.

19. CONTACT INFORMATION

Customer Support and General Questions
support@velovitaoffers.com
+1 (305) 982-7329

Corporate Contact
Velovita Inc.
3750 Hacienda Blvd., Suite F
Davie, Florida 33314
United States

Fulfillment and Return Center
Velovita Returns
3750 Hacienda Blvd., Suite F
Davie, Florida 33314
United States

European Union
Velovita B.V.
De Cuserstraat 93
1081 CN Amsterdam
The Netherlands