VELOVITA RETURN POLICY

Customer Returns and Cancellations

Velovita (the “Company”) offers a thirty (30) day return policy for products purchased directly from Velovita through this website. Subject to the terms below, eligible products returned within thirty (30) days from the date of purchase may receive a refund of one hundred percent (100%) of the original product purchase price.

Customers are responsible for the cost of returning products to Velovita unless the return is due to a damaged, defective, or incorrectly shipped product, or applicable law requires otherwise. Original shipping and handling charges, duties, taxes, and similar charges are nonrefundable except where required by applicable law.

Exceptions

Promotional Products

Except where otherwise required by applicable law or expressly stated in the applicable promotion, promotional, clearance, final-sale, or specially discounted products are not eligible for return or refund.

Return Process

1. Contact the Velovita Support Department through the Velovita Online Support Ticket System from within your account and obtain a Return Merchandise Authorization (“RMA”).
2. Securely package the product and include the original packing slip or a copy of your purchase receipt. Clearly display the RMA number on the exterior of the return package. Unauthorized returns or packages without a valid RMA may be refused.
3. Ship the return using a trackable shipping method to:

Velovita Returns
3750 Hacienda Blvd., Suite F
Davie, Florida 33314
United States

1. Provide the return tracking number to Velovita Support through the Online Support Ticket System.
2. Once an authorized return is received and approved, Velovita will generally initiate the applicable refund within three (3) to five (5) business days. Refunds will ordinarily be issued to the original payment method. Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, contact Velovita Support promptly. Velovita may request photographs, product information, lot information, or other reasonable documentation necessary to evaluate the issue.

Where Velovita confirms that a product was damaged, defective, or incorrectly shipped, Velovita may, as appropriate, provide a replacement, refund, or other remedy and will not require the customer to bear return-shipping costs where prohibited by applicable law or where Velovita directs otherwise.

Exchanges

Velovita does not offer product exchanges except where Velovita elects to replace a damaged, defective, or incorrectly shipped product or where otherwise required by applicable law.

Refused and Undeliverable Shipments

If a customer refuses delivery or provides an inaccurate or incomplete shipping address and the shipment is returned to Velovita, Velovita may deduct reasonable shipping, return-shipping, handling, or other costs actually incurred from any refund to the extent permitted by applicable law.

International Orders

For international orders, duties, customs charges, shipping and handling fees, and similar charges are generally nonrefundable unless otherwise required by applicable law. Customers remain entitled to any mandatory cancellation, return, refund, conformity, or warranty rights available under the laws applicable to them.

Mandatory Consumer Rights

Nothing in this Return Policy limits any right or remedy that cannot lawfully be waived or restricted under applicable consumer-protection law.

Contact

For questions about returns, contact Velovita at support@velovitaoffers.com.